Frequently Asked Questions

When you signed up, you should have received an email from Donor Box, our third-party payment portal, inviting you to set up your account. You can use this link to reset your password. 

After you sign up, you will receive all of our premium content straight to your inbox – no login needed!

There are a few steps to troubleshoot this:
1) Wrong email address — The email you used to set up your paid subscription is where our premium content is being sent, so check that you signed up using the correct email. When you sign up, you will receive an email with the receipt from Donor Box, our third-party payment portal. If you do not have a receipt but have a charge on your account, please let us know.
2) Check your spam folder — Check your spam folder and save [email protected] as a safe, known sender.
3) Duplicate sign-ups — If you are signed up for our free newsletters (On The Docket or Daily Docket) under a different email address than you use for your membership, it could be causing confusion. If that is the case, you can either unsubscribe from the non-membership email or email [email protected] for help.

To change your payment method, log in to your Donor Box account. If you need to reset your password, you can do so here. Go to Recurring Plan > Democracy Docket Membership > Payment Method > Change.

Here is a step-by-step guide on how to update your payment method. If you have any issues, please email [email protected].

You can reset your Donor Box portal password here. Be sure to use the same password you used to sign up. 

If you have any issues, please email [email protected].

To cancel your membership, log in to your Donor Box portal. If you need to reset your password, you can do so here. 

Here is a step-by-step guide on how to cancel your subscription. If you have any issues, please email [email protected].

Here is a step-by-step guide for increasing your recurring contribution. Please email [email protected] if you run into any issues. 

Yes! You can gift a membership here. 

Sometimes, the membership form does not load properly in certain internet browsers. You can set up your membership here and hopefully have no issues. 

Contributions to Democracy Docket go to supporting our team of 16 in delivering in-depth, real-time analysis about voting, elections and democracy in the courts that is free and accessible to all. As our support page states, Democracy Docket, LLC is not a nonprofit and is not a law firm. 

To cancel your recurring contribution, log in to your Donor Box portal. If you need to reset your password, you can do so here. 

Here is a step-by-step guide on how to cancel your recurring contribution. If you have any issues, please email [email protected].

To change your payment method, log in to your Donor Box account. If you need to reset your password, you can do so here. Go to Recurring Plan > Democracy Docket Membership > Payment Method > Change.

Here is a step-by-step guide on how to update your payment method. If you have any issues, please email [email protected].

When you make a contribution, you will receive an email from Donor Box, our third-party payment portal, confirming the payment and inviting you to set up your account. You can use this link to reset your password. 

If you have any issues, please email [email protected].

You can reset your Donor Box portal password here. Be sure to use the same password you used to sign up. 

If you have any issues, please email [email protected].

Please email [email protected], and we will be happy to look into this for you! If you are able to forward the receipt confirming your payment, that will help us resolve the issue quickly. 

Sometimes, the contribution page does not load properly in certain internet browsers. You can set up your membership here and hopefully have no issues. 

No. Democracy Docket, LLC is not a nonprofit organization.

Email us at [email protected] and we’d be happy to help you!

Please email [email protected], and we will be happy to look into this for you!

Please email [email protected] with the email address you currently receive emails to and the email address you would like to use instead, and we will be happy to help you with this!